From: "##########" <#######@ag.state.oh.us> To: <######@DOODMAN.COM> Subject: Ohio Attorney General's Office ###### Sallie Mae Date: Wednesday, August 08, 2007 1:37 PM August 8, 2007 BRUCE ####### ################ GAHANNA, OH 43230-1043 Re: Sallie Mae Complaint #: 338516 Dear Mr./Ms. Lonsinger: I am in receipt of your complaint concerning the above-named supplier. I have reviewed your complaint and will be corresponding with this supplier regarding your allegations. It could take as long as 90 days to get a response and mediate a resolution. Let me explain the mediation service we offer. We have sent a copy of your complaint to the supplier and requested that they respond to our office in writing. If, in their response, the supplier disagrees with your version of the problem, then mediation may not work to resolve the issue. However, there may be other avenues of relief available to you such as Small Claims Court or your own private counsel, if either is applicable in your situation. As soon as I receive any correspondence or information, you will be notified. In the meantime, if you have any questions, please feel free to contact me at the telephone number listed below. Very truly yours, MARC DANN Attorney General ########## Consumer Protection Specialist Consumer Protection Section (###) ###-#### #######@ag.state.oh.us (800) ###-#### Toll Free (866) ###-#### (Fax) 2165 NOTE: Please send all communication electronically when possible.